I am not sure WHAT the issue was with the person (I assume Stephanie) that contacted me that hung up when I asked her for her name again, but I am really irritated that my project is being held. I am posting this here to point out that I use the PS Print template to setup my bleeds AND safety areas. You can see the back and the front are within the markings.
And on the issue of it being 6.627x4.264 or whatever she said it was...the TEMPLATE itself is 6.263x4.263, but I none the less resized my files to exactly 6.25x4.25. That is the only change I made to the file. Uploaded. Get my order done on time.